industry
Industry related topics in the realm of corporate culture, business, and the workplace.
This Is Us
Ahhhhh. The Christmas shopping season is upon us! And for those who manage in retail, we know that means dealing with frenzied stores, frazzled customers, and fresh on the payroll employees. The vast majority of us who dare even enter a physical store in the month of December leave less than satisfied with our shopping experience, often muttering to ourselves or yelling to the loved ones lucky enough to be with us something like: "Damnit! I should have stayed at home and just ordered all this stuff from Amazon!"
By David Wyld7 years ago in Journal
Uber Me to the Hospital, Stat!
It is one of those great juxtapositions of the modern age, where classical economics meets social media. And yes, they can agree! That's why as a management consultant/professor, one of my all-time favorite expressions comes from Gary Vaynerchuk, who has updated and put his own twist on Adam Smith's famous notion that the "invisible hand" of capitalism works to sort out "things" as they apply to business and economics with his now famous (well, not as famous as Adam Smith), but growing idea that "the market is the market."
By David Wyld7 years ago in Journal
I Was a PINK Girl at Victoria's Secret. Here's How That Went Down. Top Story - November 2018.
In 2018, I got hired on the spot to work in a huge mall at one of my favorite stores, Victoria's Secret. It seemed like it was my dream job at the time, but now I would never go back.
By Sierra Lynn7 years ago in Journal
Ethics
In my field of study there are many ethical dilemmas that could happen. One of the biggest dilemmas I may encounter over my time of business is finding the best product but trying to keep the price down. There are many products I will need in my field of career. Being able to keep the price of product down will save me and the customers money. When looking into these products I may be tempted to look towards other countries to help make the products and keep the price down. When we do this, there is a chance that these businesses overseas are not treating the employees right, not giving them a fair pay rate, or giving them a horrible work condition, they work in.
By Kaylee Lundgren7 years ago in Journal
Getting to Know a User’s Intent For Better SEO | Digital Marketing
Identifying the intentions behind a user’s search intent can be incredibly difficult. Deciphering these, however, can have a huge impact on your search engine optimisation efforts and even increase the quality of your keyword research.
By Pending ....7 years ago in Journal
Working as a Waitress
As a teenager in high school, this is probably one of the best jobs you could work part-time. Personally, I only worked the weekend and always made around $250 to $300 (of course it varies by area, restaurant popularity, etc.). My experience working as a waitress for a year was a roller coaster. At the beginning everything was amazing, I worked at a Thai restaurant, and of course it took me a while to learn the food, training was about two weeks long, but I had to be there every day for eight hours (I started over summer break). And after training you never stop learning: How to serve, what to look for, customer service, and how to handle specific situations and customers. When I started off I was shy, but I knew I had a job to do, so it is very important to always be loud and clear when taking orders. How this restaurant functioned is that all the waiters get half the tips on every table, so all the waiters don't just concentrate on one section, they do what has to be done. Communication is a big part, letting your fellow coworkers know what tables were attended to, what they got, and what needs to be done helps ensure a great job is done, increase productivity, and most of all it helps the customers have the best dining experience; for example, letting your other fellow waiters know about tables you checked helps ensure they don't check them again in such a short time frame, thus preventing the customers from being annoyed (this is referring to how the specific restaurant I worked in functioned). Working as a waitress, in my opinion, is one of the best jobs that provide quality customer service experience—take it as if everyone that walks in through that door is literally your boss, they are paying you.
By Andrea Hernandez7 years ago in Journal
Good Customer Relations Vs. Bad Customer Relations. Top Story - November 2018.
United Airlines has taken customer service to new levels and beyond. Their employees know what it means to keep their customers happy and what it takes to keep them coming back for more. When I first started this article, I was going to use United Airlines as a model of what not to do as far as customer service. United Airlines had to file bankruptcy a few years back and it didn’t look like they would recover from it.
By Eugene Nelson Jr7 years ago in Journal
Surviving Serving
It’s hard to live by the ultimate, and frustrating, motto “The customer is always right” when we god damn know better. Working in the serving industry I have had multiple moments when I think to myself, is prison really that bad? It’s nearly impossible to not knock a customer upside the head when they ask for the same thing, that they know is not possible, every time they come in, or when they hand you the bill and say “Keep the change.” Yes, thank you sir, I love getting two dimes and a nickel. Tipping is the most important thing to remember when you are out to eat, most servers are getting paid $3.15 an hour or less, to listen to you cry about your boyfriend or girlfriend leaving you, so leave a few dollars for god sake. Throughout my short time as a server I have encountered the very overused punchline of, “Well maybe if they did a better job they’d make more money,” to which I would like to respond, “Maybe if I got paid more I’d do a better job.” I’m not saying it’s everyone else’s fault when they don’t get the service they deserve, but I do see too many servers try so hard to only ultimately get a dollar as a tip, which you bet your cheap butt they savored that dollar. Contrary to many people's beliefs, a server is aware of the fact that sometimes the tip is a reflection of the type of service we gave, and do feel bad when a person did not receive the service they deserved. Many people do need to understand however that if your food is messed up or wrong, the server is not the cook and can only do so much. A server will do everything they can to make sure you have the best experience you can get from the moment you walk in that door, they will even laugh at your insults, or misguided political views, but don’t you worry, you will be paying for it in the end, hopefully. Most people that are working as a server aren’t doing it because they want to, or because it pays well, as you now know, they are doing it because it’s something they enjoy. Choosing to be a server is something that should highly reflect the patience of a person. Also I would like to state YOUR SERVER IS NOT FLIRTING WITH YOU, THAT IS THERE JOB, but if you tip good, it may be in your favor. And folks let’s talk about your credit card tips, I’m not being ungrateful when I say, don’t do it, I’m just saying maybe leave it in physical money form. For those of you who don’t know, when you leave a credit card tip, that extra money you left is claimed and taken off of our checks at the end of the pay period. So as grateful as we are sometimes we dread knowing someone is paying with a card A little server secret NEVER CLAIM THE EXACT AMOUNT YOU MADE IN TIPS, don’t tell your boss I said that. If you come out to eat and don’t tip, just know a few things:
By Eli Carbaugh7 years ago in Journal
Unemployment; New Life
This week marks 8 weeks without working, and it has truly given me time to focus on ME. Thinking about a 12 hour shift right now gives me a headache and anxiety. When looking for jobs in the past I would always look for non-big brands company as an Event Manager, Event Director, Senior Event Manager, etc. It didn't matter the distances, I could work 50-80 hours work weeks, no matter what days, $65K salary minimum with commission, along with the bells and whistles. TODAY, I'm looking at Big Brands, or somewhat established company as an Event Coordinator, Event Planner, Event Specialist, etc. $45-$50K Salary, 10 miles radius, Monday -Friday 40-50 hours MAX work weeks.
By Stefanie G7 years ago in Journal
